The staff is excellent. They get the job done. As our needs grew, TRI expanded to help us in new areas. They stay within their areas of expertise, however, and refer out specialized situations when necessary. I particularly appreciated the fact that we were given options. There was no ‘cookie-cutter’ approach to finding solutions to our needs.”
- Pati Finn, Call Center Manager, US Postal Service – Phoenix Division

“They were incredibly professional, sorting through all of our issues. Our executives were very appreciative of TRI recommendations. I would not hesitate to recommend them to other companies. TRI is first class in all that they do.”
- Carol White, Director of Business and Personnel Foundation for Blind Children

“TRI consultants are very ethical. They don’t sell equipment; they just provide a service. We would never have accomplished so much without the assistance of TRI. They worked exceptionally well with our staff. They are good people who know what they are doing. They are experts in their field.”
- Steve Chlupsa, Controller, BFGoodrich

“We got excellent support during the ACD proposal process. The entire ACD selection team benefited from TRI expertise in the call center field. Though the process was long and tedious, their patience and focus provided the basis for final equipment selection.”
- Edward Nesta, Information Systems Director, DoubleTree Hotels Corporation

“We got great value for the money spent with TRI. Their services are very cost-effective. TRI always met deadlines on a very tight timeframes. I’m very pleased with what they did for us.”
- Linda Epps, CRM Implementation Director, CapRock Communications

“TRI stays in the forefront of technology, but they showed integrity by not moving us too quickly when one application was not ‘ripe’ enough. TRI’s technical expertise, knowledge of many equipment systems and network experience are big plusses for us. They are honest in their recommendations, avoiding bias toward one provider or another.”
- Dave McWhorter, Controller, Bar-S-Foods

“TRI’s expert team, led by Victoria Thomas, came into Chela Financial knowing that we were bringing in-house our previously outsourced IT and telecom operations. Ms. Thomas was able to build business models around our infrastructure and service requirements and was able to advise us on what technologies should be deployed, and most importantly, when to deploy them. The results saved Chela more than $200,000 with the project coming to completion ahead of schedule,”
- Virginia Robbins, Director of Information Technology, Chela Financial